365 marketing

Connected Customer Journeys

Gain Deep Insights, Personalize Experiences
Get a richer view of customers

Unify transactional, demographic, and behavioral data with AI-powered identity management for a holistic view of customers.

Enrich data and predict intent

Enrich profiles with diverse data sources, including proprietary intelligence, and unlock predictions with prebuilt AI models.

Create customer segments

Build new segments or discover new audiences with AI recommendations that are continually updated with real-time data.

Gartner names Microsoft a Leader
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Microsoft was named a Leader in the September 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms.1

Highest in Ability to Execute

2nd consecutive year as a Leader


Tailor real-time customer journeys and use Copilot to find new insights, create audience segments, and produce personalized content.


Empower sellers with real-time leads, enabling personalized interactions through AI-generated predictions and product recommendations.


Identify customer issues proactively and provide agents with in-depth customer profiles that help route cases and resolve issues faster.

Fortune 500 companies utilize Dynamics 365
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