Customer service solutions
Service 360 Solution
Drive Efficiency, Simplify Operations, and Accelerate Growth
Service 360 Solution: Revolutionizing Customer Service with Advanced Technology
Service 360 is a cutting-edge customer service solution designed to modernize and streamline support operations. By harnessing the power of Dynamics 365 Customer Service, Microsoft Power Platform, and Azure OpenAI (Generative AI), it delivers intelligent and accelerated agent routing for faster, more efficient service. This comprehensive, end-to-end automation solution transforms customer interactions, empowering businesses to provide exceptional support while optimizing their service processes.
Use Cases for Service 360 solution
Optimize production schedules based on demand forecasts and material availability.
Automate replenishment of fast-moving products and avoid stockouts during peak seasons.
Consolidate multi-channel order data to efficiently plan inventory and shipping.
Align order planning with international shipping schedules to reduce delays and penalties.
Benefits of Service 360 solution
The solution provides a customer self-service portal and a Gen AI chatbot to quickly resolve complex customer queries, even outside business hours (24×7 support). This is supported by omnichannel customer support.
he solution intelligently creates and routes service requests from multiple channels, leading to increased customer service efficiency. It also automatically generates Knowledge Articles and FAQs, enabling customers to find self-help solutions while also equipping customer service agents with comprehensive and up-to-date knowledge base. The solution also provisions automated approvals , notifications and SLA management.
Custom AI models by the solution enhances case management and resolution efficiency. The Gen AI-driven ‘Next Best Resolution’ feature assists customer service agents in recommending the best resolution for a service request. Additionally, there is a compelling sentiment analytics dashboard for supervisors to analyze trends and customer sentiment from multiple channels.
Implementation Steps
Assessment
Evaluate your current business intelligence needs and identify key performance indicators (KPIs).
Deployment
Install the Business central on all required devices.
Training
Conduct training sessions for team members to familiarize them with the application and its features.