The Microsoft Digital Contact Center Platform  brings these products together, along with partner innovations, as an open, flexible, and collaborative platform that allows service organizations to keep their existing contact center infrastructure, and create the best experience for their customers.
Learn more about how Microsoft Dynamics 365 Customer Service empowers your agents to personalize the customer service journey.
On a final note, our guidance is not just about service levels of sophistication  we also have an array of reference architectures to fit different customer scenarios.
Be sure to check out Microsoft Digital Power BI documentation, reference architectures to guide the deployment that can make the service experience you have in mind into reality.
