BCustomer service solutions
Customer Service Management
Drive Efficiency, Simplify Operations, and Accelerate Growth
Customer service management
Knowledge-centric complaint handling system supports incident-based services through SLAs. 24/7 self-service portal helps customers find answers and save time and money on support calls. Customers and support agents receive real-time case status alerts. CSM helps through feedback happiness meter that shows customer satisfaction level. Reports, Trend analysis and 360 dashboards & digitalization through responsive portal app improve operational efficiency across the value chain. Drive revenues by increasing customer satisfaction. With AppSource, we’re curating a Case management content pack along with add-ons that deliver business value on top of Microsoft Solutions on the secure Azure Cloud.
Use Cases for customer service management
Optimize production schedules based on demand forecasts and material availability.
Automate replenishment of fast-moving products and avoid stockouts during peak seasons.
Consolidate multi-channel order data to efficiently plan inventory and shipping.
Align order planning with international shipping schedules to reduce delays and penalties.
Benefits of customer service management
Faster response times and personalized interactions lead to happier customers. A streamlined service process ensures customers receive consistent and high-quality support.
Automate ticket assignments, prioritize cases, and provide agents with all the necessary tools and information to resolve customer issues quickly and accurately.
With centralized data, AI-powered insights, and integrated communication tools, agents can focus on delivering solutions rather than searching for information.
Seamlessly connect with customers across multiple channels—email, chat, phone, social media, or self-service portals—ensuring consistent and accessible service.
Implementation Steps
Assessment
Evaluate your current business intelligence needs and identify key performance indicators (KPIs).
Deployment
Install the Business central on all required devices.
Training
Conduct training sessions for team members to familiarize them with the application and its features.